Privacy Policy

This Privacy Policy applies to the mobile game Tilerush - from zero to hero (“App”, “Game”, “we”, “our”, or “us”), published on Google Play and the Apple App Store by YOTECH SOFTWARE SOLUTIONS AND SERVICES COMPANY LIMITED.

1. Overview

We respect your privacy and are committed to protecting user information. This Privacy Policy explains how Tilerush - from zero to hero collects, uses, stores, shares, and protects information when you install, access, or use the App.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We May Collect

2.1 Information You Provide

We may collect information that you provide directly, such as your email address, contact information, support messages, feedback, bug reports, or account information when you sign in with Google or Apple.

2.2 App Usage and Gameplay Data

We may collect information about how you use the App, including game progress, level, score, achievements, rewards, in-game activity, gameplay preferences, settings, session duration, crash logs, and performance data.

2.3 Device and Technical Information

We may collect device-related information, including device model, operating system version, app version, language and region settings, IP address, device identifiers or advertising identifiers where permitted by applicable law and platform rules, network status, diagnostic information, crash reports, and error logs.

2.4 Advertising and Analytics Data

The App displays ads and uses analytics services. Third-party service providers may collect certain information, such as advertising ID, app interactions, approximate location derived from IP address, ad impressions, clicks, and related performance data.

2.5 Purchase Information

The App offers in-app purchases. Payment transactions are processed by Google Play, the Apple App Store, or other authorized payment providers. We do not directly collect or store your full payment card information.

We may receive limited purchase-related information, such as purchase status, product ID, transaction confirmation, subscription status, or entitlement status, if applicable.

3. How We Use Information

• To operate and provide the App.
• To save and sync game progress, where applicable.
• To provide customer support and respond to questions, feedback, or requests.
• To improve gameplay, features, performance, and user experience.
• To detect, prevent, and fix technical issues, bugs, abuse, cheating, or fraud.
• To show ads, if advertising is enabled in the App, and to measure the effectiveness of ads and app features.
• To process purchases and provide purchased items or services.
• To comply with legal obligations and platform requirements.

4. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers that help us operate the App, including hosting providers, analytics providers, crash reporting services, advertising networks, payment processors, and customer support tools.

We may also disclose information if required to do so by law, regulation, legal process, or government request, or when necessary to protect the rights, property, or safety of our users, our company, or others.

5. Third-Party Services

The App may use third-party services for analytics, crash reporting, advertising, authentication, cloud storage, or purchases. These services may collect and process data according to their own privacy policies. Examples, depending on the App configuration:

• Google Play Services and Google Play Billing
• Apple App Store and Apple sign-in services
• Google AdMob or other advertising services
• Firebase Analytics and Firebase Crashlytics, Google Analytics
• Other analytics, advertising, or infrastructure providers

6. Advertising

The App may display advertisements. Advertising partners may use device identifiers, advertising identifiers, cookies, or similar technologies to provide ads, measure ad performance, and prevent fraud.

Where required by law or platform policy, we will request user consent before using personal data for personalized advertising. You may be able to limit ad personalization through your device settings or Google/Apple account settings.

7. Data Retention

We retain information only for as long as necessary to provide the App, support users, improve our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is used.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. User Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Contact us about privacy concerns.

To make a privacy request, contact us at contact@yotech.vn.

10. Account and Data Deletion

You can delete your Tilerush - from zero to hero account and its associated data at any time. There are two ways to do this.

Option 1 — Delete from inside the app (immediate)

Deletion is applied immediately and cannot be undone.

Option 2 — Request by email (if you have already uninstalled the app)

Email contact@yotech.vn using the subject line:

Data Deletion Request - Tilerush - from zero to hero

Include the email address you signed in with (Google or Apple), and your in-game username if you know it, so we can locate the correct account. We respond to deletion requests within 30 days.

What is deleted

• Your account record and player identifier
• Your sign-in links to Google and/or Apple, including the identifier those providers gave us
• Your email address and display name
• Your username reservation, releasing that name for others to use
• All game progress and state — progress, currencies, equipment, heroes, missions, achievements, daily rewards, battle pass and mailbox
• Your entries on all leaderboards
• Every active login session and device link

What is kept, and for how long

We retain records of purchases made through Google Play or the Apple App Store, because tax, accounting and chargeback rules require it. These records are kept for as long as the applicable law requires — typically up to 10 years.

They are stored under a randomly generated transaction identifier. They do not contain your name, email address, or account identifier, and after deletion there is no way to link them back to you.

We keep nothing else. If your data was shared with the third-party services listed in Section 5, deletion requests to those services must be made to them directly.

11. Children’s Privacy

The App is not intended for children under the age of 13, unless otherwise clearly stated in the App’s store listing and configured in accordance with applicable child privacy laws and platform policies. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

12. International Transfers

We are based in Vietnam. Information may be processed on servers located in other countries, where data protection laws may differ from those of your country. We take reasonable steps to protect your information wherever it is processed.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of the App after an update means you accept the revised policy.

14. Contact Us

YOTECH SOFTWARE SOLUTIONS AND SERVICES COMPANY LIMITED
L01 - L22, Section A, Duong Noi New Urban Area, La Khe Ward, Ha Noi, Vietnam
Email: contact@yotech.vn
Phone: +84979679207